We will be investigating solutions for chat-based “service desk” type functionality as a later phase of the Skype for Business project. There are two options to place calls off campus: 1) If you have a laptop computer, you can place calls via Skype for Business anywhere you have an Internet connection using a Skype for Business headset, or other compatible device, or your computer's microphone and speakers .

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MS Office 2013 is available to students for free and to faculty/staff for $9.95 through the KU Software Webstore. At this time, photos are not enabled in Skype for Business.

The University is currently investigating potential options for photos in Skype for Business. We always recommend a wired connection instead of wireless, as it will provide a much more consistent and reliable experience with real-time audio and video applications.

You have four options to retrieve voicemail: 1) Listen to the audio email attachment that is automatically sent to your email account in Outlook, 2) Call the Outlook Voice Access number (785-864-1900), 3) From the “Phone” tab on the Skype for Business/Lync interface, and 4) Use the Skype for Business mobile app.

After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a temporary PIN for your voice mail.

When you place or answer a call via Skype for Business phone service to/from a traditional telephone number, the call is routed to the public telephone network via the KU data network or the Internet.

If your phone number is incorrect in Skype for Business, first check to see if it is correct in KU's Global Address list by looking for yourself in the address book in Outlook.If it is incorrect there, you can correct it yourself in HR/Pay by doing the following: You will receive notification via email in advance of your unit’s transition to Skype for Business phone service.KU IT will work closely with your unit leaders and technology support staff to establish plans for your unit’s transition.Please see our Knowledge Base article for more information. KU has implemented "open federation," which means you can connect with other Skype for Business users at more than 800 institutions around the world that also have open federation.If you're not sure if the other person's organization has open federation, contact them first by phone or email to ask.Skype for Business is an easy-to-use interface that allows users to communicate through text chat, voice calls, video calls and online meetings.